Shipping policy

Shipping Policy

YOUR DELIVERY

Due to a large number of orders, our delivery times may be longer.
Outlet: Free delivery within 7 to 10 working days.

The Claudie Pierlot online store offers 2 methods of delivery*:

  • Standard home delivery 48h à 72h* – FREE
  • Delivery to Claudie Pierlot store 72h* – FREE

Good news: All orders placed before 1 p.m. are dispatched the same day!

*At times of increased sales activity, it may take longer and certain delivery methods may not be available.
The delivery timeframe starts once your order is dispatched. Home deliveries are Monday to Friday, excluding bank holidays.

TRACK YOUR PARCEL

As soon as your order is transferred to our courier, you can track your parcel via:

  • – Your customer space in the “My orders” section
  • – The “Track my order” space on our site, by entering your order number, your email address and the delivery postcode
  • – The link in your shipping confirmation email

If you are not home, a notice will be left by the carrier notifying you to report to your nearest post office to pick up your package.

Where is my order?

Not sure where your parcel is? Go to the My orders section of your Claudie Pierlot account or the Track my order page if you do not have an account. Once you have logged in or after entering your order details, you can easily track your parcel.

Where can I have it delivered?

The delivery area of int.ay8xinfeng.com covers Austria, Greece, Ireland, Luxembourg, the Netherlands, Portugal & Italy. If you live elsewhere in Europe, go to the bottom of the page where you can easily change the country of delivery!

I gave the wrong delivery address, what should I do?

As soon as you notice it is the wrong delivery address, contact our customer service by phone on +(607) 988-3030 (service and call are free). We will make every effort to try and change your delivery address and forward the new delivery information to the courier.

Psst : We’ve given you the option of entering several delivery addresses in your Ay8xinfeng International Trading Inc account. So when you place your order, you only have to select the address to which you want the order to be delivered!